AutoRABIT Background
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.

Who We Are
AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier.

What We Do
Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevOps principles in the way we think and work— offering our example, advice, and inspiration to guide our clients.

Why It Matters
AutoRABIT clients handle their customers’ most sensitive data. Our products help them protect their customers by protecting this data while simultaneously streamlining and simplifying their business processes. AutoRABIT is looking for technically biased Customer Success Managers.

Job Overview:
As a Customer Success Manager at AutoRABIT, you will work closely with a portfolio of customers to drive adoption, ensure retention, and maximize value from our solutions. Your role is focused on building strong relationships, resolving challenges, and supporting our customers throughout their journey — helping them achieve key milestones and business outcomes.

Key Responsibilities:

• Manage a portfolio of customer accounts to ensure engagement, adoption, and satisfaction.
• Monitor account health and proactively address risks to improve retention and renewal outcomes.
• Collaborate with internal stakeholders including Sales, Product, and Support to address customer needs and identify opportunities.
• Help guide customers through onboarding, feature adoption, and usage best practices.
• Deliver impactful business reviews and regular check-ins to reinforce value and share product updates.
• Track key metrics and account activity using internal tools (e.g. Salesforce, JIRA).
• Support customers during product updates and releases, coordinating internal resources as needed.
• Partner with team leads to assist in resolving escalations and customer challenges.
• Contribute to customer documentation, feedback, and process improvements.
• Responsible to adhere to set internal controls.

Skills & Qualifications:

• 2–4 years of experience in a customer-facing role in SaaS, DevOps, or enterprise software.
• Proven ability to manage multiple customer accounts simultaneously.
• Strong communication and relationship-building skills.
• A solution-oriented mindset with strong analytical thinking.
• Ability to collaborate cross-functionally in a fast-paced environment.
• Experience working with tools such as Salesforce, JIRA, or similar CRMs and ticketing systems.
• Technical aptitude or willingness to learn complex software solutions.
• Familiarity with SDLC, CI/CD tools, or DevOps practices is a plus.
• Bonus: Experience working with Financial Services or Healthcare clients.

If the applicant is permanently present outside of the Czech Republic, AutoRABIT reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic. Candidate needs to be eligible to work in CZ.