AutoRABIT Profile

AutoRABIT is the leader in DevOps and CI/CD for SaaS platforms such as Salesforce.  Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective.  AutoRABIT’ s highly scalable framework covers the entire DevOps cycle, which makes it the favorite platform for companies, especially large ones who require industrial strength and robustness in their deployment environment.  AutoRABIT increases the productivity and the velocity of developers which makes it a critical tool for development teams, especially large ones with complex applications.  AutoRABIT recently received some institutional funding and is well-positioned for growth. The company is headquartered in CA, USA.

Job Role

Join us as a Renewal Account Executive to drive customer retention and satisfaction, contributing to our mission of delivering seamless customer experiences.

Roles & Responsibilities

• Renewals Management: 
  • Drive customer renewals with predictability and achieve targeted gross retention rates.
  • Manage the entire renewal lifecycle for assigned accounts, ensuring timely and successful contract renewals. 
  • Identify and mitigate customer risks while uncovering new opportunities for account growth. 

• Customer Relationship Development: 
  • Build and maintain strong relationships with customers to understand their needs and ensure satisfaction. 
  • Act as a trusted advisor, advocating for customers internally and aligning their goals with AutoRABIT’s solutions. 

• Strategic Account Handling: 
  • Provide renewals coverage for larger, strategic customers.
  • Collaborate with cross-functional teams, including Sales, Customer Success, Technical Support, and Legal, to address customer needs effectively. 

• Forecasting and Reporting:
  • Conduct regular revenue forecasting and deliver updates to leadership. 
  • Report on renewal activity, trends, and customer feedback to drive continuous improvement in processes. 

• Process Improvements: 
  • Contribute to the design and implementation of strategies that enhance the renewals process and customer experience. 

• Responsibility to adhere to set internal controls.

Required Skills and Experience

• Experience & Expertise:
  • 3-5 years of experience in renewals, customer success, or a similar customer-facing role (e.g., Account Executive, SDR, or BDR).
  • Proven track record of managing and driving renewals with high customer satisfaction rates.
• Technical Knowledge:
  • Familiarity with Open Source Software, DevOps, and concepts around Cloud and infrastructure is preferred.
  • Ability to articulate value propositions and address customer challenges within technical environments.
• Skills:
  • Strong relationship-building and communication skills.
  • Proficiency in forecasting and delivering data-driven insights to support business objectives.
  • Ability to navigate a fast-paced, dynamic work environment with a focus on achieving results.
• Preferred Experience:
  • Working knowledge of Enterprise Software solutions and subscription-based business models.

Education and Qualification

• Bachelor's degree from an accredited University.

Compensation: 25 LPA - 30 LPA
Location: Hyderabad
Work Mode: Remote
Shift: US Shift
Experience: 3-5 years
Website: www.autorabit.com